BST offers its customers services for implementation, support, training, development and enhancement of their information systems that meet today’s best-practice standards at very competitive prices, with guaranteed reliability and high quality.

BST guarantees high quality 24×7 service provided by:

  • Hotline, E-mail, Incident Management Systems (JIRA, Service Now, Solution Manager)
  • On-site customer support or remote service
  • Guaranteed service parameters supported by secure SLA
  • Regular reporting and transparent pricing

BST is providing following AMS Models.

  • 5×8, 24×7 or shifts and working time according to customer needs and time zones
  • Dedicated teams or shared team
  • Functional Support – all modules, Basis Support, Infrastructure Support
  • Multilingual 1 level Support, 2 and 3 th. Level with fluent English
  • Customer’s reporting system and environment or own BST JIRA
  • Keeping the high level standards, SLA and workflow provided by customer
  • Regular meetings for better coordination and feedbacks