BST offers its customers services for implementation, support, training, development and enhancement of their information systems that meet today’s best-practice standards at very competitive prices, with guaranteed reliability and high quality.
BST guarantees high quality 24×7 service provided by:
- Hotline, E-mail, Incident Management Systems (JIRA, Service Now, Solution Manager)
- On-site customer support or remote service
- Guaranteed service parameters supported by secure SLA
- Regular reporting and transparent pricing
BST is providing following AMS Models.
- 5×8, 24×7 or shifts and working time according to customer needs and time zones
- Dedicated teams or shared team
- Functional Support – all modules, Basis Support, Infrastructure Support
- Multilingual 1 level Support, 2 and 3 th. Level with fluent English
- Customer’s reporting system and environment or own BST JIRA
- Keeping the high level standards, SLA and workflow provided by customer
- Regular meetings for better coordination and feedbacks