BST Systems Management Support
Checking of errors in the systems reported in the log but not felt by users
The execution of mutual performed procedures
The elimination of the problems at Basis, doing research for these problems on the SAP OSS notes and opening the client note and the execution when needed
Examination of dump analysis on the system and producing the necessary solution and implementation.
Checking if daily backups are healthy or not, maintaining a backup strategy
Investigation of memory and CPU usage graphically for perceived slowdown in the system, production and implementation of the necessary solutions.
Monitoring of the adequacy of disk capacity, production and implementation of the solution.
Application of kernel patches and hot packages when they are released by SAP and the database if they are deemed necessary
A homogeneous system copy process depending on the customer requests
Control and regulation of the reporting period on the basis side and informing customers of the required performance maintenance studies on the ABAP side.
Maintaining spool printers and stuffing/embalming on SAP.
In case of system crash, establishment of the SAP system based on SAP standard and restoring / carrying out the recovery process.
SAP and database performance tuning.
Support and coordination work.
7/24 support under the SLA.
Ensuring the SAP system security.